Policies

CertFast, Inc. Policies

Policy on Appeals

Periodically, certified clients and/or relevant interested parties may not agree with nonconformities identified by auditors, or decisions made by CertFast related to granting, refusing, suspending, or withdrawing certification. Certified clients and/or relevant interested parties have the right to formally appeal nonconformities or certification decisions. CertFast maintains a process for receiving, recording, tracking, validating, investigating, and making decisions on appeals.

Formal appeals must be received in writing within fourteen (14) calendar days from the incident. CertFast will acknowledge receipt of the appeal and conduct appropriate investigations as necessary to determine the validity of the appeal and any needed actions. The appellant will be notified of any progress and results related to the appeal. CertFast will give the appellant formal notice of the end of the appeals-handling process, and CertFast will ensure that any decisions related to the appeal are made and approved by individuals not previously involved in the appeal. As needed, CertFast can defer to, or obtain input and guidance from their independent, impartiality committee. CertFast attempts to address and close any valid complaints within thirty (30) calendar days from receipt of the appeal.
All documented appeals are subject to requirements of confidentiality, as they relate to the appellant and to the subject of the appeal. Actions related to an appeal will never result in discriminatory actions against the appellant.

Contact CertFast for any questions or concerns at info@certfast.com.

Policy on Complaints
CertFast maintains a process for receiving, evaluating, and making decisions on complaints. The process includes methods for recording, tracking, validating, investigating, and deciding what actions should be taken in response to the issue.

If any client has a concern with CertFast’s process, procedures, or conduct, including any representatives of CertFast in the conduct of their activities, they may file a complaint at any time. The complaint must be received in writing. CertFast will acknowledge receipt of the complaint and conduct appropriate investigations as necessary to determine the validity of the complaint and any needed actions. When appropriate, the complainant will be notified of any progress, results, and/or decisions related to the complaint. All valid complaints are documented, including identified actions. CertFast attempts to address and close any valid complaints within thirty (30) calendar days from receipt of the complaint.

Should CertFast ever receive a complaint against a certified client, the investigation will include a consideration of the effectiveness of the client’s management system. A valid complaint about a certified client will be referred to the certified client in question at an appropriate time. Relevant parties will be notified of any progress, results, and/or decisions, as appropriate. CertFast shall, together with the certified client and the complainant, determine if the subject of the complaint and its resolution needs to be made public. CertFast attempts to address and close any valid complaints within thirty (30) calendar days from receipt of the complaint.

All documented complaints are subject to requirements of confidentiality, as they relate to the complainant and the subject of the complaint. Actions related to a complaint will never result in discriminatory actions against the complainant.

Contact CertFast for any questions or concerns at info@certfast.com.

 
Certificate information
CertFast maintains and makes publicly accessible a directory of valid certifications. Please contact us to inquire about specific certifications including validity, suspension, or withdrawal.

 
Policy on Certification Marketing and Use of Marks/Logos
Once you receive your certification, you may want to share your achievement with the public, which is understandable, and greatly encouraged! When you receive your certificate from CertFast, you will also receive some marks/logos that you can use to promote and market your certification. Keep in mind, however, that there are certain requirements related to how you can use, market, and advertise your certification, including the use of our marks/logos. Please reference our Certification Marketing Requirements procedure to ensure you are marketing/advertising your certification correctly.

 
Impartiality
CertFast is committed to impartiality in all certification activities. We take any potential conflict of interest with the utmost seriousness and ensure the guidelines set forth in ISO/IEC 17021-1, (Conformity Assessment – Requirements for Bodies Providing Audit and Certification of Management Systems) are upheld in every part of the organization. We do not make any statements that certification will be easier, faster, or less expensive depending on relationships with consultancies who are engaged in the implementation or maintenance of the client’s management system. We make certification decisions based on objective evidence. All employees or those working on behalf of CertFast are required to comply with these guidelines as well.